Questions

Your bracelet,
from choosing to wearing.

Find your fit, choose a meaningful stone and get ready for your first wear. Here are the details that make choosing easier.

Wrap a flexible tape or a strip of paper around your wrist without pulling it tight. Measure that circumference; bead diameter and finished bracelet fit are different measurements. Read the wrist measurement guide →
Use the size information on the specific product page. Wrist circumference and finished bracelet length are different measurements, and bead size affects fit. If a size or measurement is unclear, contact us before ordering.
Yes. We use natural gemstone beads and volcanic glass such as obsidian. Each product lists its material, bead size and known treatment details. Natural color and inclusions make each strand individual; contact us if you want help with a particular piece.
Natural beads vary in color, banding and inclusions. Screens can also show colors differently. Use the photos and product details to understand the design; the bracelet you receive may vary bead by bead.
Choose a need, your birth details, or your own palette in the Studio. The birth-based path uses a traditional five-element birth chart as its design framework. You can review the explanation and make your own choices. Choose the symbolism that feels meaningful to you, then explore the stones and their colors. See all three paths →
No. Choose a finished bracelet you love and order it directly. Want a personal design? Start with your idea in Need, or choose and arrange every bead in Builder. Both paths work without birth details.
A finished bracelet is an existing design with its own product details and fit. The Studio is the custom path: begin with a need, birth details, or your own choice of beads, then review the arrangement, wrist measurement and price. Open the Studio →
Email support@stonewhisper.co with your order number and the change you have in mind. We will tell you what is possible for that piece, including any cost, before you decide.
Finished bracelets are dispatched within 3 days of payment. Custom Studio bracelets are made within 48 hours and dispatched within 3 days of payment. US delivery takes 12–17 days after dispatch (about 14–20 days from your order) and may take longer with customs or carrier delays; allow extra time for an occasion or a fixed date. Free standard US shipping is available. See our shipping information and contact us before ordering if you need a particular delivery date.
Finished bracelet orders can be cancelled before dispatch. Once dispatched, an order cannot be cancelled. Email support@stonewhisper.co with your order number. Returns after delivery follow our return conditions.
Cancel within 48 hours after payment for a full refund. Email support@stonewhisper.co with your order number. See our cancellation and return terms for details.
If an eligible finished bracelet isn’t right, you can return it within 30 days of delivery in its original, unworn condition; we cover return postage. The full terms are on our Returns page → Custom Studio pieces are made to your chosen design, so their return terms differ; check the Returns page before ordering a custom strand.
Keep it out of long, strong sun (UV can lighten some stones, amethyst included), wipe it with a soft dry cloth, and take it off before showering, swimming, or sleeping. The elastic lasts longest when you roll it on and off rather than stretching it wide. Full guidance is on our Care page →
Yes. Every bracelet comes in our Stone Whisper kraft gift box with 20–40 g of clear quartz chips for your own cleansing ritual. We cleanse it with sage and clear quartz before dispatch, so it arrives ready to wear. To send it as a gift, enter the recipient’s shipping address at checkout. Contact us before ordering if you need special packing arrangements. For a gift based on a birth reading, explore Birth together using the wearer’s birth date, local birth time and birthplace. If those details are unknown, choose Need to start with your gift message, or the manual Builder to choose each bead. Finished bracelets do not need birth details. See the custom gift guide →
A custom bracelet needs to be made before it travels. Our supplier makes custom pieces, and our team checks, packs and ships them. Dispatch is the handover to a carrier; arrival happens later. See the shipping page for order help.
Available destinations and international shipping rates are shown at checkout. For questions about your destination or an import-payment request, contact support@stonewhisper.co.
Yes. Choose a bracelet for its color, material and how it looks on your wrist. Enjoy its natural detail, wear it with your favorite clothes or give it a meaning of your own. Browse finished designs, or use Builder to create your own arrangement; birth-based matching is optional.
Check the “Details” on its product page. The Snowflake Phantom Quartz Crown-Cap Pendant is supplied without a chain or cord. The Silver Obsidian Budai Cord Necklace includes the pictured cord, two red beads and spacers. Included parts vary by product; display stands and other photo props are not included unless the page says so. Crown-cap pendant → · Budai cord necklace →
Use the dimensions in that product’s “Details.” Check whether they describe the stone, the outer size of a tray or the complete piece. For example, the White-Lined Wooden Jewelry Tray measures about 10 × 10 × 1.5 cm outside, and the Milky Quartz Oval Thumb Stone is about 45 × 31 × 9 mm. If no dimensions are listed, ask support@stonewhisper.co before ordering. Wooden tray → · Milky quartz thumb stone →
Start with a soft, dry cloth and follow the care notes for the item’s material. Store pieces separately so they do not knock against each other. Place spheres, points and stands on a stable surface away from edges, and keep clear quartz spheres out of direct sunlight. Keep fabric-lined trays and organizers dry. Ask us before using water or a cleaner on a material you are unsure about. Care guide →
Every bracelet comes with a Stone Whisper kraft gift box and 20–40 g of clear quartz chips. For pendants, pocket stones, display pieces and organizers, the individual product page lists what comes with that item. A tray or organizer sold empty does not include the jewelry, stones or other props shown in its photos. Contact support@stonewhisper.co before ordering if you need a particular gift-packing arrangement.
Finished bracelets are dispatched within 3 days of payment. Some crystal goods take up to 5 days; check the product page for that item’s dispatch time. Standard US shipping is free with no minimum. US delivery takes about 12–17 days after dispatch, and customs or carrier delays may take longer. Contact us before ordering if you need an item for a fixed date. Shipping information →

Start with what matters to you.
Make the choice your own.

Begin with a need, explore a birth-based design, or choose the beads yourself. Review the colors, arrangement, wrist measurement and price before you order.

Three ways to begin. Your design, your decision.

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